WHAT ABOUT CHARGES IN MY ORDER?
Additions are welcome subject to availability. Small deletions prior to delivery (except marquees) can be accommodated.
IS THERE A CHARGE FOR DELIVERY/COLLECTION?
Rates for delivery and collection will be quoted when you place your reservation. Specific and "out of hours" deliveries are also available with our fastrack service, please contact our office for rates. Q. What type of service can I expect when the van arrives?
WHAT TYPE OF SERVICE CAN I EXPECT WHEN THE VAN ARRIVES?
Our standard delivery/collection charge includes your equipment (excluding marquees) being dropped off and neatly stacked in a mutually convenient place. We can provide a set up service at an extra cost, please contact our office for details. If you have booked a marquee our staff will erect this and, hang linings, lay flooring and install any staging/ lighting/heating. We strongly recommend that there is somebody available to meet our staff on arrival. This ensures that the marquee/s are positioned correctly and you are shown how to operate the heating and/or lighting.
WHAT IS MY RESPONSIBILITY FOR EQUIPMENT RETURNS?
We ensure catering equipment is delivered hygienically clean and ready for use. On collection, tables and chairs should be knocked down; dishes should be rinsed free of food and returned in their respective containers. Linen should not be packed away damp as linen will form mildew almost immediately. Any damage resulting from mildew or other stains will be invoiced at the full replacement value. A cleaning service is available @ 25% of the hire cost.
WHEN SHOULD I MAKE MY RESERVATIONS?
Please book as early as possible, especially for the busy summer and Christmas periods. We reserve the right to add a premium for orders received less than 7 days prior to an event. When hiring a marquee we recommend that you allow at least 1 day before your event starts for installation.