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FAQs

Q. How does the pricing work? A. You are charged for a 3 day rate (72 hours). Your marquee will usually be installed on a Friday for a Saturday event and collected on a Monday, but this will depend on our transport so it could be 1 or 2 days earlier for delivery and/or collection. Additional periods are available at 25% surcharge per day. Long term hire periods are also available. Please contact the office for a quotation. Hire rates do not include VAT. Q. What is a Hard Fixing Kit and a Gutter? A. If your marquee is to be erected on a hard surface ie something other than grass we will need to use Hard Standing Kits. The charge for this is 10% of the marquee hire price ie if you hire a 10'x10' frame marquee at £165.00 you will be charged £16.50. If you require your marquee to be attached to the back of your house or another building will we need to use a gutter at a charge of £50.00. This ensures that should it rain, it will not leak into your marquee. Q. How and when do I pay? A. We accept most major credit/debit cards (except Amex/Diner), cheques and cash. A 20% refundable deposit (£50.00 minimum) is required to confirm any booking. Deposits are returned by post or posted back to your credit card, once the goods have been returned/collected, less any charges made for losses/damages. Full payment is due 7 days prior to delivery of goods. Q. When should I make my reservations? A. Please book as early as possible, especially for the busy summer and Christmas periods. We reserve the right to add a premium for orders received less than 7 days prior to an event. When hiring a marquee we recommend that you allow at least 1 day before your event starts for installation. Q. What about changes in my order? A. Additions are welcome subject to availability. Small deletions prior to delivery (except marquees) can be accommodated. Q. Is there a charge for delivery/collection? A. Rates for delivery and collection will be quoted when you place your reservation. Specific and "out of hours" deliveries are also available with our fastrack service, please contact our office for rates. Q. What type of service can I expect when the van arrives? A. Our standard delivery/collection charge includes your equipment (excluding marquees) being dropped off and neatly stacked in a mutually convenient place. We can provide a set up service at an extra cost, please contact our office for details. If you have booked a marquee our staff will erect this and, hang linings, lay flooring and install any staging/ lighting/heating. We strongly recommend that there is somebody available to meet our staff on arrival. This ensures that the marquee/s are positioned correctly and you are shown how to operate the heating and/or lighting. Q. What is my responsibility for equipment return? A. We ensure catering equipment is delivered hygienically clean and ready for use. On collection, tables and chairs should be knocked down; dishes should be rinsed free of food and returned in their respective containers. Linen should not be packed away damp as linen will form mildew almost immediately. Any damage resulting from mildew or other stains will be invoiced at the full replacement value. A cleaning service is available @ 25% of the hire cost. Q. What happens if something is broken, damaged or missing? A. We do charge for missing, broken or damaged items. All equipment is the responsibility of the hirer for the duration of the hire period. Be sure equipment is secured when not in use and protected from weather. Insurance Full liability insurance cover (excluding £250.00 policy excess) is available @ 6% hire charge. This charge will be added automatically for all marquee hire orders. Please note, however, that although we strongly recommend that you take out this insurance it is not compulsory. You may request that it be deleted from your order beforehand if you feel it is not needed.

 

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